Ensuring the client machine can ping the volume licensing server helps verify a working network connection between them. There are two main ways to address the licensing server while performing a ping test: by machine name/alias or by IP address. When pinging the licensing server by machine name or alias, the network relies on a domain name system (DNS) to match the name that was entered to that system's IP address. Ping tests can be performed using the Windows command line outlined below.
For the ping test, perform a ping using both the machine name and the IP address.
This means that there is no network route from one machine to the other. For help placing your machines on the same network, contact your network administrator.
This is most likely a DNS issue. This will need to be resolved by either ensuring the DNS server can map the machine name to its IP address (if using a local DNS server) or avoided by addressing the licensing server using only its IP address. For help resolving DNS issues, contact your network administrator.
This confirms that the licensing server is addressable from the client machine and the network can route to the licensing server when using the machine name. Next, move on to checking to see if the correct ports are open.
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