There are a few reasons why your company would want or need to send your Volume License Manager (VLM) log file:
Any VLM Administrator can benefit by sending in their log file. We use the information to help your end users access critical benefits including technical support and online training.
Enterprise Agreement (EA) customers must send in their log file every quarter based on the details of their organizations agreement.
We might ask you to send in your log file to help with troubleshooting.