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Add a Serial Number to My NI User Account

Updated Nov 2, 2021

Registering serial numbers to your account helps to ensure that you have access to all NI services and products that you are entitled to. For users with Standard Service Program (SSP), this will ensure that you have access to technical support, online training for the software you purchased, and access to previous NI software versions.

This tutorial walks you through registering your serial number on your NI user account.

  1. Find the serial number of your NI product. You can find your serial number from NI License Manager, Volume License Manager, hardware label or system tag.
    • Your serial number must be linked with your ni.com account registration email address.
    • If any issues arise, contact customer.updates@ni.com to check which email address is linked to your serial number.
  2. Go to www.ni.com and log in/create an account.
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  1.  Click My Account.

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  1. Under Products & Services, click View my products.
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  1. Under Register a Product, add your Serial Number and press Register.
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The serial number is added under your ni.com account, but it may temporarily show as Not Registered. After 24 hours, the system should refresh and show the serial number will be registered. If your serial number is still not shown as registered after 24 hours, contact customer.updates@ni.com

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The product shows "Select Action" after your registration success.
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Next Steps

Once you have registered your serial number, you can access the services you are entitled to based on your service contract. This can included online training for the products associated with your service contract, access to previous versions of your software, and/or access to NI Technical Support.