Finding the Serial Number or System Tag of My NI Product

Updated May 14, 2021

Environment

Hardware

  • CompactRIO Chassis
  • PXI Chassis
  • PXI Controller
  • CompactRIO Controller
  • CompactDAQ Chassis
  • CompactDAQ Controller
  • NI ELVIS
  • myDAQ Student Data Acquisition Device

  • I need to find the serial number or system tag of my NI hardware, software, or system.
  • My serial number provided is not working. How do I check what my serial number should be?

Finding the serial number is dependent upon the type of license agreement and equipment initially enabled at purchase. The following methods can be applied to verify that the correct serial number is being used.  

Software Standard Service Program

  • From within the NI software: 
  1. Launch the NI Software you wish to identify. 
  2. When the application opens, locate the Help menu at the top of the screen. 
  3. Click Help»About 
  4. The dialog box that appears will display software application details. 
  5. If the Serial Number is not displayed, please see the Software Volume License Program Customers section below.
 
  • From NI License Manager 4.0 and later:
  1. Navigate to the Local Licenses tab for local or disconnected licenses.
  2. Expand the software package of interest.
  3. If the software is activated, the circle next to it will be green and the serial number will be located in the Serial Number field as seen in below.



 
  • From NI License Manager 3.1 and earlier:
  1. Navigate to the NI software of interest under Local Licenses. For example, Local Licenses»LabVIEW 2016»Development System»Professional Development System.
  2. If the software is activated, the box next to it will be green and the serial number will be located in the Serial Number field as seen below.
  • From the Certificate of Ownership:
The serial number is located on the Certificate of Ownership included in the software kit. If the software kit does not include a Certificate of Ownership, it is possible to find the serial number on the product packing slip or on the shipping label as shown below.

 

Software Volume License

  • Volume License Programs require an administrator. Contact the administrator for the serial number. Their contact information can be found through software.
    • From within NI License Manager 4.0 and higher, navigate to the Network Licenses tab for and the administrator contact information will be listed on the left side of the window as in the image below.
    • From within NI License Manager 3.1 and earlier, click on the Server Name, and the administrator contact information will be listed on the right side of the window.


Hardware

  • NI hardware serial numbers typically consist of six (6) alphanumeric values.
  • NI cable serial numbers typically consist of nine (9) numbers located beneath the Model Number on the cable itself. 
  • NI hardware serial numbers are located on a:
    •  Label adhered directly on the hardware itself.
    • Sticker located directly on an IC on the board of many PXI cards.
    • Label on the anti-static bag where the hardware has been shipped in.
For reference, the image below illustrates where the serial number for a PCI Board, a PXI Controller, a PXI Chassis and a USB device would be located. 


If the serial number of the NI product is not found after trying the suitable methods, contact NI support. Provide them with information about the original purchaser and company. With that, the support team can look through NI's internal database for purchase histories.
 

Academic Site License 

Depending on which Academic Site License contract your academic institution purchased, you will receive one or more serial numbers from your administrator, which are used to license and activate your NI software. You can install and activate software individually on a computer, and you will need to activate the software on each computer. Contact your administrator for more information. 

System Tag

System tags are unique identifiers that help track the configuration and contents of a system.
system tag components

System tags can be found in the following places:

  • PXI Chassis: Above or below the serial number label on the back or bottom of the chassis
  • CompactRIO/CompactDAQ with a flat bottom: Left of the serial number label on the bottom of the chassis
  • CompactRIO/CompactDAQ with finned bottom: Below compliance sticker on the bottom of the chassis
  • Wireless CompactRIO/CompactDAQ: Along side of the chassis


Additional Information

When you purchase NI software, most of the time the software kit will be physically mailed to you. However, for some products, NI will digitally deliver your serial number over email. If you have a question about how your software serial number will be delivered, you may contact the NI Orders team at orders@ni.com.

In case NI software has been purchased and the software kit has not arrived yet, there is an option to download and install a trial evaluation of most NI software. The trial evaluation period lasts 7 days but can be extended to 30 or 45 days by logging in with your NI.com account. Once the software kit arrives, the serial number included in it can be entered in NI License Manager to permanently activate the software

Note: Standard Service Program (SSP) is required to download earlier versions of NI software.