Finding the Serial Number of My NI Product

Updated Nov 7, 2020

Environment

Hardware

  • CompactRIO Chassis
  • PXI Chassis
  • PXI Controller
  • CompactRIO Controller
  • CompactDAQ Chassis
  • CompactDAQ Controller
  • NI ELVIS
  • myDAQ Student Data Acquisition Device

  • I need to find the serial number of my NI hardware or software product.
  • My serial number provided is not working. How do I check what my serial number should be?

Finding the serial number is dependent upon the type of license agreement and equipment initially enabled at purchase. The following methods can be applied to verify that the correct serial number is being used:
  • Software Standard Service Program Customers
  • Software Volume License Program Customers
  • Hardware Customers
 

Software Standard Service Program Customers

  • From within the NI software: 
  1. Launch the NI Software you wish to identify. 
  2. When the application opens, locate the Help menu at the top of the screen. 
  3. Click Help»About 
  4. The dialog box that appears will display software application details. 
  5. If the Serial Number is not displayed, please see the Software Volume License Program Customers section below.
 
  • From NI License Manager 4.0 and later:
  1. Navigate to the Local Licenses tab for local or disconnected licenses.
  2. Expand the software package of interest.
  3. If the software is activated, the circle next to it will be green and the serial number will be located in the Serial Number field as seen in below.



 
  • From NI License Manager 3.1 and earlier:
  1. Navigate to the NI software of interest under Local Licenses. For example, Local Licenses»LabVIEW 2016»Development System»Professional Development System.
  2. If the software is activated, the box next to it will be green and the serial number will be located in the Serial Number field as seen below.
  • From the Certificate of Ownership:
The serial number is located on the Certificate of Ownership included in the software kit. If the software kit does not include a Certificate of Ownership, it is possible to find the serial number on the product packing slip or on the shipping label as shown below.

 

Software Volume License Customers

  • Volume License Programs require an administrator. Contact the administrator for the serial number. Their contact information can be found through software.
    • From within NI License Manager 4.0 and higher, navigate to the Network Licenses tab for and the administrator contact information will be listed on the left side of the window as in the image below.
    • From within NI License Manager 3.1 and earlier, click on the Server Name, and the administrator contact information will be listed on the right side of the window.


Hardware Customers

  • NI hardware serial numbers typically consist of six (6) alphanumeric values.
  • NI cable serial numbers typically consist of nine (9) numbers located beneath the Model Number on the cable itself. 
  • NI hardware serial numbers are located on a:
    •  Label adhered directly on the hardware itself.
    • Sticker located directly on an IC on the board of many PXI cards.
    • Label on the anti-static bag where the hardware has been shipped in.
For reference, the image below illustrates where the serial number for a PCI Board, a PXI Controller, a PXI Chassis and a USB device would be located. 


If the serial number of the NI product is not found after trying the suitable methods, contact NI support. Provide them with information about the original purchaser and company. With that, the support team can look through NI's internal database for purchase histories.

Additional Information

In case NI software has been purchased and the software kit shipped has not arrived yet, there is an option to download and install a trial evaluation of most NI software. The trial evaluation period lasts approximately 7 days. Once the software kit arrives, the serial number included into it can be entered in NI License Manager to permanently activate the release version.


Note: Standard Service Program (SSP) is required to download earlier versions of NI software.