Solution
If you have an internet connection and access to the serial number, preferably activate the product with your software product serial number, as it automatically validates the license and activates all installed products included in that serial number.
In case you cannot use your serial number or if you're offline, please review to the following guidelines for activation code generation:
- Check if the activation code was generated for the right product edition and version.
- An activation code for LabVIEW Professional Development System 2023 Q3 will not activate LabVIEW Professional Development System 2023 Q1, 2022 Q3, 2021 SP1, etc.
- An activation code for LabVIEW Full Development System 2023 Q3 will not activate LabVIEW Professional Development System 2023 Q3.
- Bitness is not considered.
- If your product has add-ons, you must generate individual activation codes for each one of them.
- For example, LabVIEW Application Builder, and LabVIEW Real-Time Module, will have their own activation codes.
- Activation codes are created for a specific computer. The activation code generator algorithm takes the computer ID as input. This ID is unique to each computer.
- If you want to activate your desktop workstation and a laptop you use on the field, you must generate two different activation codes.
- Some run-time engines are licensed. In that case, you must generate the activation code for the run-time in the exact version installed on the target system, using the same target system computer ID. Refer to the Deployment and Debug Licenses for NI Software to check if that is your case.
- Make sure that the activation code is 20 alphanumeric characters separated by a hyphen between every 4 characters.
- Example of a valid code: ABCD-1234-A1B2-XYZA-789J
- Confirm that the NI software isn’t already active on the system. This situation may arise if the customer is attempting to reinstall the software.
- Use NI License Manager to verify the activation status on the target machine.
NOTE: If you are still seeing this error after following the instructions above, please contact NI Technical Support.