Cannot See GPIB USB HS+ in NI MAX

Updated Mar 10, 2019

Reported In




  • NI Device Drivers

Issue Details

I am using PC's on my company domain, I have installed the NI488.2 version 18.5 and VISA 18.5 drivers required but NI MAX doesn't recognize the device and therefore it will not allow me to scan for instruments or us the Test panels for communication.


There are 3 ways you can go about resolving this issue. 
  • Upgrade to drivers version 19
    • This will be available to install after NI Week 2019
  • Downgrade to Driver version 17.6
    • The following link will show you where you may download and install this driver from. Link .
  • Change the GPIB Enumeration Service to use local account
    1. Open up Services from the start menu
    2. Find NI GPIB Hardware Enumeration Service in the list 
    3. Right click and select Properties.
    4. Select the Log On tab.
    5. Select Local System Account.
    6. Press Apply.


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