USB CAN Interface Device Not Appearing in NI MAX

Updated Feb 27, 2019

Reported In

Hardware

  • CAN Interface Device

Driver

  • NI-CAN

Other

8

Issue Details

I have recently purchased a NI USB CAN Interface Device (such as: NI USB CAN-8473)

When I connect the device to the PC. The device does not appear either in NI MAX or the Windows Explorer

I have tried restarting the PC and the device still fails to appear

Solution

To use a CAN Interface Device, the PC Must have the correct instrument driver downloaded.  

A CAN Interface Device requires the NI-CAN Driver.

The NI-CAN Driver can be downloaded from this link: NI-CAN

If the issue still persists, Please contact NI support

Additional Information

All instruments that are compatible with National Instruments software can be found here: Instrument Driver Network (IDNet)

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