NI GPIB-USB-HS Device Cannot Start and Produces Error Code -10

Updated Feb 28, 2019

Reported In

Hardware

  • GPIB-USB-HS

Driver

  • NI-488.2

Issue Details

I have an NI GPIB-USB-HS device which is showing up on Windows Device Manager with a warning "Error -10 occurred at an unidentified location". The device is showing up on NI-MAX. However, the device is not behaving like a GPIB interface on MAX, I can't expand it or 'scan for instruments'. I have just installed the latest version of NI-VISA and NI-488.2 drivers and performed the required restarts. But the device is still not being recognized properly.


The error code is defined as follows:

Error -10 occurred at an unidentified location

This error code is undefined. Undefined errors might occur for a number of reasons. For example, no one has provided a description for the code, or you might have wired a number that is not an error code to the error code input.

Additionally, undefined error codes might occur because the error relates to a third-party object, such as the operating system or ActiveX. For these third-party errors, you might be able to obtain a description of the error by searching the Web for the error code (-10) or for its hexadecimal representation (0xFFFFFFF6).

Solution

1. The NI GPIB-USB-HS device requires the NI - 488.2 Instrument driver. If installation is required, The NI-488.2 Instrument driver can be downloaded here: NI-488.2

2. If the driver is already installed and the issue still persists, Try force reinstalling the driver.

Force Reinstall Non-Working or Corrupt NI Software

3. The GPIB-USB-HS can be unrecognized if a USB 1.1 devices is connected to a USB 2.0 bus. This can be diagnosed from the LED State/Device Status, please see the following LED State Table.
 
LED State/Device Status Table

LED

LED Colour

Device Status

READY

Green

The GPIB device is plugged into a USB full-speed (USB 1.1) port.

READY

Amber

The GPIB device is plugged into a USB Hi-Speed (USB 2.0) port.

ACTIVE

Amber

There is activity on the GPIB bus.

 

The Correction steps can be found here: My Computer Doesn't Recognize My GPIB-USB-HS Device
 

4. If the issue still persists, Please contact NI Support

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