Two CompactRIO Chassis Have the Same Serial Number on NI MAX Report

Updated Jan 9, 2019

Issue Details

Two NI-MAX reports were made for two separate chassis to look at their differences, this was done on two completely separate systems at different times.The NI-MAX report seemed to show that the serial numbers for the two chassis were the same. 



This indicates NI-MAX is corrupt and needs to be reset, to do this you'll need to follow the steps in the following article: How to Fix or Reset the NI MAX Database File.

Once MAX has been reset the correct serial numbers for the two devices should be shown on each report.


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