GigE Camera Not Showing Attributes in NI MAX

Updated Oct 8, 2020

Reported In

Driver

  • Vision Acquisition Software

Issue Details

Upon opening NI Measurement & Automation Explorer (MAX) with a camera, the snap or grab image is black. This vision application is not using any special illumination. I am unable to set the camera exposure using NI MAX because I can only see an empty table on Camera Attributes.

Solution

You may see this behavior if there is an incompatibility with the software or corruption in the file that is downloaded. Confirm the following:
  • Check NI MAX for your Frame Grabber. If you cannot see your Frame Grabber , check the troubleshooting steps for Cannot See Frame Grabber in NI MAX.
  • When you open a GigE camera, NI's vision software downloads an XML file from the camera to populate the Camera Attributes in NI MAX. If it's corrupt or the cameras firmware is out of date it could not load it properly.
    1. Confirm the camera is GigE Vision Compliant.
    2. Confirm the Firmware is up to date (check with the camera's manufacturer) 
    3. Re-open the GigE camera in NI MAX