R&S/HAMEG Power Supply Not Recognised by NI-MAX

Updated Nov 22, 2018

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I have connected an R&S/HAMEG power supply via USB to my PC. However, NI-MAX does not recognise it.

Solution

  1. Install the appropriate vendor driver
    • Ensure that the USB device shows up in Window's Device Manager.
  2. Configure the Virtual Communication Port (VCP)
    • Go to USB properties of your device in NI-MAX
    • On the pop-up, click on the 'Advanced' tab
  • Enable 'Load VCP'
  • Check that the device is included under PORTS (COM & LPT), with the device name followed by (VCP)
  1. Disconnect and reconnect the device

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