Why Can’t I See my XIMEA USB3 Vision Camera in NI-MAX?

Updated Oct 30, 2018

Reported In

Hardware

  • Camera

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I have connected my XIMEA USB3 Vision camera to my PC. However, when I try to find it in NI-MAX, it is not recognised.

Solution

For XIMEA USB3 cameras, the factory default setting of the communication protocol is as standard XIMEA API Protocol. For the camera to be compliant with NI-MAX, this communication protocol must be switched to USB3 Vision Mode.

To do this:

  1. Download and install the most recent version of the XIMEA API Software Package
  2. Connect the camera to the PC with Compatible Hardware
  3. Download the most up-to-date version of xiCOP
  4. Start xiCOP
  5. In xiCOP, click on the button which reads; "Switch Camera to USB3 Vision"

The camera will now be recognised in NI-MAX.

Additional Information

For further information, visit the Support Pages from XIMEA.

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