Could Not Connect to the Log-In Service of CompactRIO

Issue Details

When I try to log in into the cRIO, the following message is shown:

NI-cRIO-90XX-XXXXXXXX (X.X.X.X): The selected target does not support this function.

 

It then shows a different Log In window but it also fails to log into the cRIO. It shows the following error message:

Could not connect to the log-in service. Make sure the target is turned on, connected to the network and not in safe mode.
 

What can I do?

Solution

• Run NI Measurement and Automation Explorer (MAX) as administrator and try to log-in again.
• Make sure your firewall is properly configured.
• Ensure you have a compatible version between the CompactRIO driver and your cRIO controller.
• Try deleting the device in MAX and re-adding it.
• Try using the Remote System Discovery tool in MAX.
• Try from a different computer/make sure it is on the same subnet.
• Try checking the "Disable RT Startup App" box in System Settings of the cRIO.
• Try to restore the controller in MAX.
• Try to format the controller from the command line.

Additional Information