DIAdem Stuck Loading When Using Volume License on Windows 10

Updated Oct 2, 2018

Reported In

Software

  • DIAdem
  • Volume License Manager

Operating System

  • Windows

Issue Details

When I try to launch DIAdem on Windows 10 using a Volume License, it pulls up the loading screen and seems to hang or get stuck and never fully launch.

Solution

Try running DIAdem as an Administrator

Additional Information

We've seen this caused by security software not allowing DIAdem to communicate with the licensing server under standard user permissions. This would have the effect of DIAdem repeatedly trying to request a license, which leads to it seemingly getting stuck. Running as an Administrator allows DIAdem to make the connection to the licensing server, and allows it to proceed with the launch

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