Changing the IP Address of My Ethernet CompactDAQ Chassis Fails with an Error

Updated Aug 2, 2023

Reported In

Hardware

  • cDAQ-9189
  • cDAQ-9185

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-DAQmx

Issue Details

The Ethernet cDAQ Chassis is discovered in MAX, I can set a static IP address for it, and save it without problems. However, when I try to change the IP address, it fails showing the following error when clicking Save:

 "There was a problem saving the settings to the target. Make sure your hardware is powered on and that it is connected to the network."

Solution

A problem related to saving the settings of the Ethernet adapter was found in the firmware of the cDAQ chassis. Upgrading it to the latest version as explained in Firmware Information for NI CompactDAQ Network Chassis should fix the issue.

Moreover, check that the device is not reserved by this or another PC.

If the problem persists: 
  1. Remove device in NI-MAX
  2. Disconnect Chassis connection to PC
  3. Reset device by holding down the reset button for 5 seconds
  4. Remove power to the Chassis
  5. Connect Chassis to host computer
  6. Power on Chassis
  7. Change IP address
With the most up to date firmware and resetting steps above the Chassis should be able to have its IP address change without the initial error showing up in NI MAX

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