Serial Number Registration Status Says: Registration in Progress

Updated May 27, 2024

Reported In

Software

  • LabVIEW
  • NI License Manager

Issue Details

The registration status of my serial number shows Registration in Progress when trying to add my serial number to my ni.com account. I want to know how long it takes to register my serial number into my National Instruments account and what to do if it does not link.

Solution

The registration takes around 24 hours. If after this time period your serial number is still not registered, contact customerservice@ni.com. 

Additional Information

Ensure, that you are the owner of the account that purchased the serial number. If it is a Single Seat License, only the person who purchased the serial number is able to register it to its account.

You can also ask to transfer the serial number from one account to another. The process will take around 24 hours. 

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