Troubleshooting on Ethernet IP Camera not showing up NI Measurements & Automation Explorer (NI MAX)

Updated Mar 1, 2022

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-IMAQdx

Other

  • Ethernet IP Camera

Issue Details

  • I'm trying to configure my Ethernet IP camera in NI Measurements & Automation Explorer (NI MAX) but is not showing up. The Vision Acquisition Software is already installed.
  • I can see my Ethernet IP camera in NI Measurements & Automation Explorer (NI MAX) but I can not configure its properties.

Solution

NI only supports Internet Protocol (IP) cameras manufactured by Basler and Axis.
Common problems with installation and configuration of this devices are related to:

1. Software compatibility, be sure you have already installed Vision Acquisition Software (VAS) version 18 or earlier. 
  • Verify that you have the NI-IMAQdx driver installed and activated. You can purchase the software here.
  • Verify that your operating system is supported by the driver by checking the Readme. Also verify the version of LabVIEW you're using is supported.
  • Verify that you don't have conflicting 3rd party drivers. 
NOTE: from NI-IMAQdx 19.0, Vision Acquisition Software no longer support for Internet Protocol (IP) cameras Basler and Axis

2. Damaged hardware, to discard these problems check the physical status of the device.

Additional Information

Ethernet IP has been functionally replaced by GigE Vision, for troubleshooting about GigE Vision Cameras refer to Troubleshooting GigE Vision Cameras.