USB-TC01 Driver Disables Other PC Hardware

Updated Aug 28, 2018

Reported In

Hardware

  • USB-TC01

Software

  • ASX-Engineering Temperature Measurement App for NI TC01

Operating System

  • Windows

Issue Details

I have a system that interfaces with several USB devices. When the USB-TC01 is added to the system, it appears to disable or interfere with other devices connected to my machine over the USB ports. How can I solve this issue?

Solution

There are a number of reasons that USB devices could appear to interfere with one another. The USB-TC01 includes Plug-And-Play software such that it can be used without the need to install the DAQmx driver software. First, ensuring that the device appears in the Windows Device Manager is important:


In the event that it does not appear correctly in device manager, using a different USB port is the recommended next step.

If the USB-TC01 does appear correctly in the Device Manager and other devices are not behaving correctly, the recommended next steps are:
  1. Remove USB-TC01 from Computer
  2. Remove the USB device that is not behaving correctly with the USB-TC01
  3. Uninstall any drivers associated with either device in steps 1 and 2
  4. Restart your machine
  5. Plug the USB-TC01 into the computer and ensure that it operates properly
  6. Reinstall driver(s) for other USB devices in your computer and connect hardware

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