NI CompactRIO Device Shows up as "Generic USB-EEM Network Adapter" in Windows Device Manager

Issue Details

• When I try to ping my CompactRIO device, the request times out even though it is connected at the standard USB Ethernet address of 172.22.11.2.
• When I plug in my CompactRIO device using USB, I don't see any pop-up window showing that the device is detected. I am not able to see it under Network Devices in NI MAX either. When I open up Windows Device Manager, I see my device represented as "Generic USB-EEM Network Adapter" under the "Network adapters" dropdown.

• When I open the properties of the device, I see an error that says "This device cannot start. (Code 10)".

• When I look at my driver details it shows my driver file as C:\WINDOWS\systems32\DRIVERS\usbnet.sys

Solution

• Manually associate the network adapter driver with the NI CompactRIO driver. The adapter should show up as an NI-USBLAN adapter. If you see the dialog shown below proceed to the next troubleshooting step.

 

• Replace the usbnet.sys file in your host computer by following these steps:

1. Open the Windows File Explorer and navigate to C:\Program Files (x86)\National Instruments\CompactRIO\Staging\USBLAN\Win7\amd64. You will see a file named nationalinstrumentsblan.sys.

2. Open another File Explorer window and navigate to C:\Windows\System32\drivers. Find usbnet.sys and rename it to usbnet.sys. Finally make a copy of nationalinstrumentsblan.sys and name it usbnet.sys, then move it into C:\Windows\System32\drivers.

3. Once you have replaced the usbnet.sys with a renamed copy of nationalinstrumentsblan.sys, reconnect your device.

• Download and install the latest version of the CompactRIO driver that is compatible with your device.

Additional Information