Additional Information
Example 1 - Nominal Problem Description
- Did the fault occur during normal working or during some changes?
No. We were performing and ESD test on one of our automotive products and by mistake of our operator, the LIN opto-coupler was disabled by shorting the ground on both ends of the opto-coupler. Hence the products could have been damaged by the handheld ESD gun!
- Where was the device used? (office, factory, outdoors, etc.)
Devices are used to simulate an automotive master controller in order to test one of our automotive products
- Was the device damaged physically?
No physical damaged observed
- What was the fault?
I assume that the Electrostatic Discharge from the handheld ESD test gun!
- Are there any visual damages on the device? (e.g. burning, breaking, etc.)
No burning marks present
- On which functional part of the device did the problem occur?
- Did you try to reproduce the failure with another product?
No. All three products were replaced with new ones and rectified the problem with the opto-coupler ground.
- Did the fault occur continuously or some elapsed time? If it is not continuous, who long does it take to realize it?
Fault is continuous – LIN Bus Error, 4 bytes long 10 80 02 00
- Did the PC/ Controller recognize the module?
Yes, PC does recognize all three LIN modules and all three modules are listed in MAX.
Example 2 - Minimal Problem Description (describing 4 basic things)
- Problem Description
PXI-1033 allows PC to boot, but when rebooting multiple times, it does not recognize PXI-6070E on some occasions.
- HW Setup
PXI-6070E in PXI-1033, connected to PCIe-8361
- SW Setup
LabVIEW 2009 and drivers
- Environment
Windows XP