How do I handle "License server system does not support this feature” or "No such feature exists" errors in lmgrd Log?

Updated Apr 30, 2019

Reported In

Software

  • Volume License Manager

Other

  • FlexNET License Manager

Issue Details

After installing a new license file on my volume license server, my lmgrd log contains messages of the form:

13:25:31 (nilm) UNSUPPORTED: "LabVIEW_Core" (CF14901C7384) user@COMPUTER
(License server system does not support this feature. (-18,327))


Or

13:26:47 (nilm) Checkin failed feature "LabVIEW_AppBuilder": user COMPUTER
13:26:47 (nilm) "No such feature exists. (-5,346)"


Do these messages indicate an error?

Solution

  • These error messages have no effect on client software
  • The messages will continue to be logged until client software that was open during the license swap has been restarted
  • To immediately remove these messages, restart your client software

Additional Information

In-Depth Discussion of the Error Message

Most licensed NI software is designed to communicate with the volume license server at regular intervals and test if the set licenses are still valid.

As soon as the server handles an internal license swap, information and granted licenses change. Any client software that remained open during this course of action is not automatically updated. If license information does not fit to the server information anymore, it sends an error message.
With a restart of your local NI software you can force a reset of deprecated information.
 

Explanation of UNSUPPORTED message

13:25:31 (nilm) UNSUPPORTED: "LabVIEW_Core" (CF14901C7384) user@COMPUTER
(License server system does not support this feature. (-18,327))


This error message happens if a client software is open during the license swap and automatically contacts the server for an update.
 

Explanation of Checkin failed messages

13:26:47 (nilm) Checkin failed feature "LabVIEW_AppBuilder": user COMPUTER
13:26:47 (nilm) "No such feature exists. (-5,346)"


These messages occur when client software that was open during the license swap is closed.

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