NI Certificates Failed to Install Error in Package Manager

Issue Details

• When installing NI 488.2 17.6 or NI-Serial 17.5 I received the error The "NI Certificates 2.0.0" installation has failed in NI Package Manager. How can I resolve this?
• When installing drivers through NI Package Manager, I see one of the errors below. What is blocking the installation?

The "NI Certificates 2.0.0" installation has failed with the following error:

There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

-------------------------------------------------------

An error occurred while installing a package: ni-certificates (<version>)

Additional error information:
An error occurred while installing the MSI at 'signing.msi'. There is a problem with this Windows Installer package, A program required for this install to complete could not be run. Contact your support personnel or package vendor.
 

Solution

This error can occur due to a number of factors including:

• Corrupt installer(s).
• Software conflicts between NI software and third-party packages.
• Environmental policies blocking the installation (firewall, antivirus, etc.).

Please work through the steps below to resolve this issue:

1. Repair any NI software that got installed to ensure that the software has been installed correctly.
   • Refer to Installing, Updating, Repairing, and Removing NI Software for instructions.
   • If a repair does not suffice, please try uninstalling and reinstalling your software. If the installation still does go through, you can try to force reinstall the software.
2. Run the Windows Program Install and Uninstall Troubleshooter to identify whether the PC has any corrupt registries or is blocking new installations.
   • Refer to [External] Fix problems that block programs from being installed or removed for details.
3. Perform a Windows Clean Boot to determine if any 3rd party software is blocking the NI installation.
   • A Clean Boot starts Windows with a minimal set of drivers and start-up programs. This can help to identify whether any 3rd party software is interfering with the installation.
   • Refer to [External] How to perform a clean boot in Windows for instructions.
4. Verify that the PC allows new installations from Windows Event Viewer.
   • From the Event Viewer window, expand Windows Logs >> Security.
   • Retry the installation while monitoring the event window. A new entry should be added while the installation is in progress.
   • Request that your IT department add permissions to allow this process to finish.
5. If the problem persists, contact NI Support with your NI Package Manager logs.
   • Ensure that MSI and cURL logs have been enabled, as described here.

Additional Information

The NI Certificates Package allows Windows to automatically grant permissions to NI installers, as opposed to prompting the user every time. Therefore, this package is optional and does not effect the functionality of any drivers or software. If possible, uncheck the NI Certificates package from the Optional Installation window in Package Manager.