Software Support Not Installed in LabVIEW FPGA

Updated Mar 16, 2018

Issue Details

When I open a LabVIEW project that uses an FPGA target, my FPGA target is replaced with a yellow exclamation point:
 

When I click Explain Warning, I get one of the two following errors:
 
  • Software support for this FPGA target is not installed on the computer. You can view and copy some of the items in the project, but you cannot compile any VIs under this FPGA target until you install the target support. Refer to the specific hardware documentation for information about the appropriate drivers and for information about installing and configuring the FPGA target.
 

 
  • The plug-in for the selected item is not installed on your system or the plug-in has an expired license. Please contact National Instruments.
 

How can I troubleshoot this issue?

Solution

This error message indicates a disconnect between the LabVIEW development environment and the LabVIEW FPGA module. Follow these steps to troubleshoot this issue:
  1. Ensure that you followed the proper order of software installation, as described in Installation Order for Multiple NI Software Products.
  2. In NI Measurement and Automation Explorer (MAX), check to make sure that the FPGA module is installed. Look under My System >> Software >> LabVIEW (version) and verify that FPGA is in the dropdown menu for your version of LabVIEW. Note: The LabVIEW FPGA Module is only compatible with 32-bit versions of LabVIEW Full and LabVIEW Professional.


 
  1. Check in the NI License Manager to make sure that the FPGA module has a valid license. For more information on determining your licensing status, see Colored Boxes in NI License Manager Meaning.
  2. If your FPGA module is licensed and appears in NI MAX, but you still see this error, it is possible that your installation of the FPGA module is corrupt.
    1. Follow the troubleshooting steps listed in Fix Corrupt or Non-Working NI Software with Force Reinstall to force reinstall the FPGA module.
    2. Follow the steps in Uninstall or Repair National Instruments Software or Drivers in Windows to repair your CompactRIO driver (following the proper order of software installation).
  3. If you're still seeing this error, contact National Instruments.

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