How Can I Repair The Basler Camera I Bought From NI?

Updated May 3, 2018

Reported In

Hardware

  • Basler ace
  • Basler beat
  • Basler scout
  • Basler pilot

Software

  • Vision Development Module

Driver

  • Vision Acquisition Software

Issue Details

I bought a Basler camera from National Instruments and I need it repaired. Is this possible and who can I contact for this?

Solution

Please contact NI technical support to verify the device as broken.

Additional Information

As NI resells Basler cameras, we are not able to provide repair services for these products. However we are able to trouble-shoot your device to ensure it is broken before discussing further options.

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