Measurement & Automation Explorer Does Not Load When Launched

Updated May 1, 2021

Reported In

Software

  • Measurement & Automation Explorer (MAX)
  • LabVIEW

Issue Details

When I try to launch the Measurement & Automation Explorer (MAX) one of the following occurs:
  • The NI-MAX application does not show up or open
  • The NI-MAX application shows up and opens but gets stuck on a splash screen with one of the following messages: ​​​​​​
    • Loading plug-ins
    • There was a problem updating the settings for this device. The operation timed out.

Solution

It is possible that the Measurement & Automation Explorer (MAX) installation or application is corrupt. Try the below troubleshooting steps to allow you to properly launch the application:
  • Try launching the software by right-clicking the launcher and choosing Run as Administrator.
  • Restart your computer and disable the antivirus. Note: This is different for every operating system, but you can disable it in Windows using External Link: How Do I Disable My AntiVirus Program in Windows?
  •  NI Device Loader (nidevldu) and NI Configuration Manager (mxssvr) services may have stopped without restarting. Follow these steps to restart the service:
    1. Log in as an administrator or as a user with administrative privileges. Note: If you do not have administrator privileges these options might be grayed-out.
    2. Open Windows Services by going to Start >> Control Panel >> System and Security >> Administrative Tools >> Services.
    3. Find NI Configuration Manager >> Right Click >> Restart.
    4. Find NI Device Loader >> Right Click >> Restart.
  • Manually reset the MAX database. This will revert MAX files to their default state, clearing any corruption. 
  • Upgrade and download NI System Configuration if you don't already have the latest version compatible with your other software. This will install a newer version of MAX.

If all the above troubleshooting steps have failed, reinstall NI-MAX: 
  1. Uninstall NI-MAX using Uninstall or Repair National Instruments Software or Drivers in Windows by selecting to remove NI Measurement & Automation ExplorerNote: This will remove all software tied with NI-MAX, and should be done only as a last step. 
  2. Reinstall MAX by Downloading the Latest Version of Measurement & Automation Explorer (MAX).