Measurement & Automation Explorer Does Not Load or Appear

Updated Nov 16, 2018

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I launch the Measurement & Automation Explorer (MAX) and:
  • it doesn't show up
  • it gets stuck on splash screen at "loading plug-ins"

Solution

It is possible that the MAX installation or application is corrupt. Try the below troubleshooting steps and continue onto the next step if MAX still cannot launch.
  • Restart your computer and disable the antivirus
  • Restart the MAX service. This can be done by opening Windows Services through a search in the Start Menu, and looking for NI Configuration Manager >> Right Click >> Restart. This will restart the service for MAX. 
  • Manually reset the MAX database. This will revert MAX files to their default state, clearing any corruption. 
  • Upgrade and download NI System Configuration if you don't already have the latest version. This will install a newer version of MAX.
  • If all else has failed, reinstall MAX: 
  1. Uninstall MAX using Uninstall or Repair National Instruments Software or Drivers in Windows by selecting the 'NI Measurement & Automation Explorer' to remove. This will remove all software tied with MAX, and should be done only as a last step. 
  2. Reinstall MAX by Download the Latest Version of Measurement & Automation Explorer (MAX).

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