Your version of the CompactRIO drivers may not support your hardware. You can reference our documentation regarding Software Support for CompactRIO, CompactDAQ, Single-Board RIO, R Series, and EtherCAT, select the device you'd like to see software support for, and upgrade your Modules or Drivers as necessary to ensure you are able to use the hardware.This page is also a great resource when you are looking to acquire new hardware, as you can check in advance whether or not the hardware is supported by the software you already have.
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A valid service agreement may be required, and support options vary by country.