Real-Time Target Software Install Hangs and Times Out at base.tar

Updated Jun 15, 2021

Reported In

Hardware

  • CompactRIO Controller
  • sbRIO-9651

Software

  • LabVIEW Real-Time Module
  • LabVIEW

Driver

  • NI-RIO

Issue Details

I am attempting to install software on my NI real-time target, but it hangs at base.tar and times out. How can I overcome this error?
 
 

Solution

This error has been solved using one of the procedures listed below:
  • This behavior is generally caused by firewalls, antivirus software, or other services blocking the transfer of necessary files for the Real-Time Target software install. 
    • Ensure that any firewall (including network-based) or antivirus software on the computer grants access to NI software.
    • If your computer has any services that could interfere with file transfers, consider disabling those services as a test while attempting to install software to the Real-Time Target.
    • This can also be caused by a file transfer issue due to the size of the base.tar file that is sent via WebDAV. Increasing the WebDAV file transfer size in Windows could aid in this scenario.
    • Try installing software from another computer that is not on the same network, ensuring that corporate or network firewalls are not interfering with this install.
    • Try installing software using the NI Linux Real-Time Offline Installation Support bundle.
  • Connect to the Real-Time Target directly via Ethernet or USB.
  • Format the Real-Time Target and try to install software again.
  • Reinstall or upgrade the software on your computer.
    • Find the necessary software and driver for your target in its device manual.