Backup Status in Licensing Wizard When Using Disconnected License File

Updated Dec 9, 2022

Reported In

Software

  • LabVIEW
  • NI License Manager
  • Volume License Manager

Issue Details

I have a disconnected license file installer on my machine and it is active under the Local Licenses section in NI License Manager. When I try to use my software, I see in the LabVIEW Licensing Wizard that my software is on a Backup license.
 
image.png
Why does it show that my software is on a backup license file when I have an active disconnected license file installed?

Solution

This is a known issue and is documented in Corrective Action Request (CAR) 671441. The backup license file takes precedence over the disconnected license file. To prevent this dialogue from appearing upon software launch, follow one of the two options suggested in this article. 

 

Additional Information

 

     

    Related Links

    Other Support Options

    Ask the NI Community

    Collaborate with other users in our discussion forums



    Request Support from an Engineer

    A valid service agreement or active software subscription may be required, and support options vary by country.