Backup Status in Licensing Wizard When Using Disconnected License File

Updated Feb 27, 2019

Reported In

Software

  • LabVIEW
  • NI License Manager
  • Volume License Manager

Issue Details

I have a disconnected license file installer on my machine and it is active under the Local Licenses section in NI License Manager. When I try to use my software, I see in the LabVIEW Licensing Wizard  that my software is on a Backup license.
 

Why does it show that my software is on a backup license file when I have an active disconnected license file installed?

Solution

This is a known issue and is documented in Corrective Action Request (CAR) 671441. The backup license file takes precedent over the disconnected license file. To prevent this dialogue from appearing upon software launch, follow one of the two options below.
 

Wait for Backup License Expiration

If the disconnected license file provides licensing for the item that shows "Backup" as its status, you can simply let the backup run out and the disconnected license will go into effect. 
 

Remove Backup Licenses

The backup licenses are stored in the database where we do not have the ability to selectively modify them. In order to remove them, we need to either delete or rename the database. The database is named and located in the following directory:

C:\ProgramData\{6A1798B4-4BC3-42D3-8545-B1A43208F7FC}\{14EE335B-51F1-471A-9D87-794EBEFDF9EC}

Since the folder is hidden and protected, you need to go to the hidden files options for the directory and unselect "Hide protected operating systems files (recommended)".
 

Additional Information

Status Unlicensed

If the backup licenses are removed or expire and show "unlicensed" similar to the following image, follow the steps below.

  1. Navigate to the licenses folder for License Manager: <ProgramData>\National Instruments\License Manager\Licenses\
  2. Created a new folder within <Licenses> to hide licenses inside
  3. Find licenses related to the software that is causing Licensing Wizard to appear. In the image above, we would find any license containing "LabVIEW".
  4. Move these identified licenses to the new folder within <Licenses>. This effectively hides the licenses from Ni License Manager. 
  5. Launch software without Licensing Wizard appearing.

For more information on what is a Backup License and why it may have been created please see this article on the Backup License.

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