Cannot Create Service Request

Updated Jul 10, 2018

Issue Details

Whenever I try to create a service request on the web at, I log into my NI user profile and get the following message (below) that says that my NI User Account it not tied to a service program membership. A valid membership is required to gain access to technical support via phone or email.
However, my company has an Enterprise Agreement, so I should have access to technical support.


You can enter a serial number or your service ID, in case you company has an Enterprise Agreements or Volume License Agreement with National Instruments. This ID is usually in the format of EA-<some number>. This should tie your NI User Account to a service program membership. 

If you have issues or questions, you can also contact


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