Blank System Settings Tab in NI Measurement and Automation Explorer (MAX)

Updated Sep 27, 2021

Reported In


  • CompactRIO Controller


  • Measurement & Automation Explorer (MAX)

Operating System

  • Windows


  • Windows 10 with Group Policy Security Settings

Issue Details

  • In NI Measurement & Automation Explorer (MAX), my System Settings tab shows up blank on my Windows 10 computer or on my cRIO
  • I need MAX to configure the three PXIe-5665 cards that makeup the RFSA and the System Settings tab shows up blank

  • My Ethernet device works on most networks. However on one of my networks, I do not see any popups when using self-test and reset on the device in NI Measurement and Automation (MAX) Explorer. It does not show me the status of either options.

How can I troubleshoot this issue?


Note: If you have Group Policy Security Settings applied on your computer, see the note below this list.
  1. Make sure that the appropriate services are running. If one of these necessary services is stopped, the data that it provides will not be available in NI MAX.
  2. If these services are running properly, try resetting the MAX database. This will eliminate any corruption in the configuration file for NI MAX. Note: This step will clear any saved NI-DAQmx tasks or custom scales. If you want to save these, you can export these settings before clearing the database, and then import them back in afterwards.
    1. If you are not using the most recent version of NI MAX, try upgrading to the most recent version.
    2. If you are using the most recent version, perform a force reinstall on the NI System Configuration installer. You'll need the setup.exe that installs with the NI System Configuration package; if you don't have this on your computer, you can download it from the link above.
  4. Check to see if FIPS is enabled on your computer. Having FIPS enabled has been known to cause this issue in some cases.
    1. In Windows Desktop go to Start >> Run and type "gpedit.msc” and press Enter, to open the Local Group Policy Editor.
    2. In Local Group Policy Editor, navigate to Windows Settings >>Security Settings >> Local Policies >> Security Options.
    3. In the details pane, double-click System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing. Is this enabled or disabled? If enabled, this seems to be expected behavior at this point.  

For users with Group Policy Security Settings:

A Corrective Action Request has already been filed for this issue. The CAR number is 600347. This CAR number can be checked in the documentation of future releases of NI Measurement & Automation Explorer (NI MAX) to see if the issue has been addressed.

In the event that options must be configured from the blocked System Settings tab, there are two available workarounds:
  • Configure system with System Configuration API in LabVIEW.
  • Configure system using the Web Interface (WIF): http://localhost:3582

Additional Information

This behavior has also been known to result in NI MAX crashing with a noncontinuable exception when closed.