Blank System Settings Tab in NI Measurement and Automation Explorer (MAX)

Updated Jun 15, 2018

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Operating System

  • Windows

Other

  • Windows 10 with Group Policy Security Settings

Issue Details

In NI Measurement & Automation Explorer (MAX), my System Settings tab shows up blank on my Windows 10 computer.



How can I troubleshoot this issue?

Solution

Note: If you have Group Policy Security Settings applied on your computer, see the note below this list.
  1. Make sure that the appropriate services are running. If one of these necessary services is stopped, the data that it provides will not be available in NI MAX.
  2. If these services are running properly, try resetting the MAX database. This will eliminate any corruption in the configuration file for NI MAX. Note: This step will clear any saved NI-DAQmx tasks or custom scales. If you want to save these, you can export these settings before clearing the database, and then import them back in afterwards.
  3.  
    1. If you are not using the most recent version of NI MAX, try upgrading to the most recent version.
    2. If you are using the most recent version, perform a force reinstall on the NI System Configuration installer. You'll need the setup.exe that installs with the NI System Configuration package; if you don't have this on your computer, you can download it from the link above.
  4. Check to see if FIPS is enabled on your computer. Having FIPS enabled has been known to cause this issue in some cases.
    1. Go to Start > Run > and type "gpedit.msc” and press Enter 
    2. In Local Group Policy Editor, double-click Windows Settings, and then double-click Security Settings
    3. Under Security Settings, double-click Local Policies, and then click Security Options
    4. In the details pane, double-click System cryptography: Use FIPS-compliant algorithms for encryption, hashing, and signing. Is this enabled or disabled? If enabled, this seems to be expected behavior at this point.  

For users with Group Policy Security Settings:

A Corrective Action Request has already been filed for this issue. The CAR number is 600347. This CAR number can be checked in the documentation of future releases of NI Measurement & Automation Explorer (NI MAX) to see if the issue has been addressed.

In the event that options must be configured from the blocked System Settings tab, there are two available workarounds:
  • Configure system with System Configuration API in LabVIEW.
  • Configure system using the Web Interface (WIF): http://localhost:3582

Additional Information

This behavior has also been known to result in NI MAX crashing with a noncontinuable exception when closed.

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