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Windows Does Not Have a Driver Associated with Your Device Error in MAX

Updated Oct 17, 2019

Reported In

Hardware

  • GPIB Cable
  • myRIO Student Embedded Device
  • CompactRIO Chassis
  • PXIe-7961
  • PXI Chassis

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-DAQmx
  • NI-VISA
  • NI-488.2
  • NI-Serial
  • NI-IMAQ
  • NI-IMAQdx
  • FlexRIO

Operating System

  • Windows

Issue Details

When I try to find my device, module, or board in Measurement and Automation Explorer (MAX) or Windows Device Manager, I see the following behaviors: 
  • In MAX, I see the message Windows does not have a driver associated with your device.
  • In Windows Device Manager, my device appears under Other Devices with a yellow bang.
  • In Windows Device Manager, the device status of my device reads: The drivers for this device are not installed (Code 28).


MAX Error


Windows Device Manager Error

Solution

These errors occur because Windows Device Manager cannot locate the driver files to associate with your device. Follow the steps to resolve the issue.

 
  1. Make sure you installed the compatible device driver(s) for your device. 
    1. Check the Readme for your device to identify what driver you need. Confirm that both the device and computer operating system are supported by the driver version.
    2. Use MAX to identify the version of driver currently installed
    3. If the driver version installed is not compatible, download the compatible driver version from NI Driver Downloads
 
  1. If you already installed a compatible driver version, re-associate the driver to your device. 
    1. In Windows Device Manager, right-click on your device, and select Update Driver Software.
    2. Select Browse my computer for driver software.
    3. Select Let me pick from a list of device drivers on my computer.
    4. Highlight the device whose driver you want to update and click Next. If your device is not listed under device models, then the driver software was not properly installed.
    5. If the device driver cannot be found or you need to modify your driver version, force reinstall the driver and try these steps again. 
 
  1. If you are using a PXI(e) or PCI(e) card, follow the proper reboot process so the BIOS and OS re-recognize the PCI bus’s components:
    1. Power off the computer/controller.
    2. Remove the cards from the chassis/motherboard. 
    3. Power on the computer/controller without the card.
    4. Power off the computer/controller once the operating system loads.
    5. Insert your card (try using a different slot than the original one, if available).
    6. Power on the computer/controller with the card.
 
  1. For PCI(e) cards, if all the above steps fail: 
    1. Install the necessary drivers on a different computer. 
    2. Install the PCI(e) cards and attempt to identify them in MAX or Device Manager. 
    3. If this is not possible, it is likely that the cards themselves have malfunctioned. Call NI Support.

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