Hardware Appears Under Unspecified Devices in Windows Device Manager

Updated Mar 10, 2018

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-VISA

Other

Windows Device Manager

Issue Details

I'm unable to establish a connection with my 3rd party hardware device. It does not appear in NI Measurement & Automation Explorer (NI MAX) and appears under Unspecified Devices in Windows Device Manager.

Solution

Windows is not recognizing the device because the correct driver is not installed. The driver is usually automatically installed when the device is connected. Disconnect and reconnect the device, or reboot the device to prompt your computer to install the driver.

If this does not work, you may have a setting that blocks Windows from automatically installing drivers. Change this setting by navigating to your device in Control Panel >> Devices and Printers. Right-click on your device and select Device installation settings. Uncheck the option that says Never install driver software from Windows Update and then select Save Changes.

Additional Information

If your device is interacting with the NI-VISA driver, ensure that you install this driver last. For more information about the order of installation of NI software, please refer to this article

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