LabVIEW Installer Error Media Does Not Match The Media Requested

Updated Oct 31, 2018

Reported In


  • LabVIEW
  • LabVIEW Application Builder Module

Issue Details

I'm trying to create an installler in LabVIEW , and in the process, a prompt pops up saying to insert the media. I insert the media but I still get the following error: The media that you have provided is a valid installer, but it does not match the media request 


The issue occurs because the installer can't locate the proper media. There are two cases:
  1. The Media Requested and the Media Provided do not match:
  1. The Media Requested and Media Provided seem to match:
  • This can happen if you have multiple distributions of the software installed in multiple languages. The solution is to point to the root of the suite, or point to the English LabVIEW distribution. For instance, if you supply the German LabVIEW distribution path instead of the root of the suite, you will see the prompt in the previous section.
  • Ensure that the path provided is pointing to the correct drive. For example, if you downloaded the media from a network location the installer may not be looking at the correct drive. 


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