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Cannot Create Output File When Downloading NI Software

Updated Apr 19, 2024

Reported In

Driver

NI-FieldPoint

Operating System

Windows

Issue Details

I am trying to download NI software and encounter the following error:

Cannot Create Output File: C://Program Files//National Instruments//<Software>//autorun.inf

How do I download the software?

Solution

This issue is related to permissions. There are a couple of steps we can take to resolve the issue:

If the file type is a .exe, change the file name extension to a .zip and try to extract the folder
Change the path to extract the installed files, such as to your desktop (the default path will be in the downloads folder)
Try a different file zipping software, such as 7-Zip
Test that you have permissions to zip/unzip files. You can do this by zipping a test file and then unzipping it
Disable any firewall and/or antivirus, and try to run the installer
Run the installer as an administrator

If none of those steps work, contact NI Support.

Additional Information

File compression software such as 7-Zip are not National Instruments products, and their use is not supported.

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