My Newly Purchased Licenses Were Not Added to My Volume License Agreement (VLA)

Updated Jul 10, 2019

Reported In

Software

  • Volume License Manager

Issue Details

  • I recently purchased licenses for National Instrument products. The licenses should have been added to my volume license agreement (VLA). However, they do not show up in the Volume Licensing Center under my service ID.
  • I recently ordered more licenses for my VLA. I received license numbers for single seat licenses instead of an extension of the VLA.

Solution

If you made the purchase recently, please wait at least 5 business days for the system to process and update the order in the Volume License Agreement.

If after 5 days the purchase is still not reflected in your agreement, verify your order was purchased as part of the VLA. Any additional seat in a VLA should be purchased through agreements@ni.com

If the order was placed through orders@ni.com, it's possible you purchased a seat as a single seat . Reach out to agreements@ni.com and ask them to add the single seat as part of the VLA.

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