Unable to Log into NI Account from within NI License Manager

Updated Jun 11, 2019

Reported In

Software

  • NI License Manager

Issue Details

I cannot activate my software within NI License Manager 4.0 or higher.
  • When I click on Log In a popup window flashes and disappears before I can enter my NI account information
  • The NI Activation Wizard hangs at checking my user account and it is not possible to skip this process.
How can I activate my software?

Solution

To reset your user account information on your computer you can delete the configuration.xml file located at C:\Users\<user>\AppData\Local\National Instruments\UserAccount\.
Reopen your NI License Manager after that and step through the typical activation process. The NI Activation Wizard should now prompt you to enter your NI user account information.

Additional Information

This behavior can sometimes happen when newer software from CDs or lab computer images installs NI License Manager 4.0 or higher, and can pose a problem if you are trying to deploy the software to multiple computers. This can happen when installing STS CDs and creating images from a Virtual Machine that are then deployed to other computers. In regards to computer imaging, we suspect that Sysprep (inherent Windows trait that readies the computer to be imaged) is what causes this behavior to occur.

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