Unable to Log into NI Account from within NI License Manager

Issue Details

• When I click on Log In a popup window flashes and disappears before I can enter my NI account information
• The NI Activation Wizard hangs at checking my user account and it is not possible to skip this process.

Solution

• To reset your user account information on your computer you can delete the "configuration.xml" file located at C:\Users\<user>\AppData\Local\National Instruments\UserAccount\.

• To access your AppData\Local files, open the Windows File Explorer and search for %localappdata%.

• Reopen your NI License Manager after that and step through the typical activation process. The NI Activation Wizard should now prompt you to enter your NI user account information.

• If the issues remains, disconnect your computer from the network.  This will prevent NI License Manager from trying to log into your NI account and will skip that process.  You can then activate your software using activation codes.  You can generate activation codes at NI Product Activation .

Additional Information