Activate NI Software Without Internet Connection

Updated Jan 2, 2019

Reported In


  • LabVIEW
  • Developer Suite Add-Ons

Issue Details

When I open the software, the NI License Manager tries to connect to the internet, but fails and gives me the following error at the top of the Licensing Wizard screen:
Could not connect to
It then asks me for a 20 character activation code. This computer is an offline computer. How can I activate my software?
I can't login to my account when the NI proxy login pops up. Can I still activate my products without signing in?


For single seat licenses, you can activate your software offline by:
  • Visiting the NI Product Activation page on another computer. Fill out the fields on this page with the information corresponding to the offline computer and it will provide you with an activation code for use with that machine.
  • If you do not have internet access on another computer, you can call National Instruments Support at 1-866-275-6964 to request an activation code. You will need your unique computer ID for the computer you're activating the software on, software serial number, and version of software installed on the computer.
  • Once you have obtained Activation Codes for you product, you can then open up NI License Manager and Click 'Activate Products'
  • Then ex out of the proxy login popup.
  • Finally, you will be able to enter in your activation code. You will notice a message at the top of the activation windows saying 'No user logged in'. You can login again by clicking on 'Log in' in the upper right hand corner of this window.
If you or your organization has a volume license agreement with NI and you would like to apply it to an offline computer, follow these instructions on how to install a disconnected license.


Not Helpful