Error 1722 Installing NI InsightCM Server

Updated May 24, 2021

Reported In


  • NI InsightCM

Issue Details

During the install of InsightCM Server the following error occurs: 

The "NI InsightCM Server Services" installation has failed with the following error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.



This error occurs if some of the required Web Server Internet Information Services (IIS) Role is not installed on the Windows machine. Additionally, the components of the IIS Role in the list below must be installed.

Install ISS Role Components

Note: See the following Microsoft documents for installing roles on Windows Server: Installing IIS 8 on Windows Server 2012 
  • Web Server:
    • Common HTTP Features:
      • Default Document
      • Directory Browsing
      • HTTP Errors
      • Static Content
    • Health and Diagnostics:
      • HTTP Logging
    • Performance:
      • Static Content Compression
    • Security:
      • Request Filtering
      • Basic Authentication
    • Application Development
      • .NET Extensibility 4.5
      • ASP.NET 4.5
      • ISAPI Extensions
      • ISAPI Filters
  • Management Tools
    • IIS Management Console

The image below shows the components of the IIS Role that needs to be enabled on Windows Server:

If you are installing on Windows 10, you can enable these features by going to Start>>Control Panel>>Turn Windows Features On or Off.

After installing the IIS roles and features, run the InsightCM Server installer again.