"Unable to load camera's XML file" with GigE Camera

Updated May 3, 2018

Reported In

Software

  • Vision Development Module

Driver

  • NI-IMAQdx
  • NI-IMAQ

Issue Details

I can see my GigE camera in MAX under Networked Devices. However, when I click on it, I get the error message "Unable to load camera's XML file." The camera then appears with a red X next to it. Why is this happening, and how can I fix it?

Solution

Contact the camera's vendor and make sure that the camera is GigE Vision compliant. You should see this logo on the camera's documentation:
 

If the camera is GigE Vision compliant, make sure that you have the latest camera firmware installed.

Additional Information

Many vendors have upgraded their firmware to be GigE Vision compliant, so older versions of firmware will not work correctly. This issue occurs because NI MAX is unable to communicate with the camera using the GigE Vision standard.

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