National Instruments Software Install Error: Bad Image

Updated Jan 7, 2019

Reported In


  • Multisim
  • DIAdem
  • LabVIEW
  • VeriStand
  • TestStand

Operating System

  • Windows

Issue Details

I am trying to install a piece of National Instruments software. I downloaded the full version from the NI website and it is not working. A message box says "Bad Image" and tells me that error status is 0xc0000020. I get this error message when I try to open the already-downloaded file:

I also get an error when I try to download the software again from the NI website and install it. It simply says that the specified folder does not contain the correct volume:

What can I do to make this installation work so that I can use my software?


  • Possibly, the software you downloaded has become corrupted. In order for you to continue with your installation, you will need to repair the already downloaded file according to the steps in the KB: Uninstall or Repair National Instruments Software or Drivers in Windows
  • Make sure your firewall settings are not interfering with your download.
  • Double check that your software version is compatible with your operating system.
  • Try following the steps in the Related Links documents.