The first error appears when you try to install a package with a higher compatibility version than that specified by the installed version of NIPM. The second error appears when you have software already installed on your system that has a higher compatibility version than that specified by the installed version of NIPM. To resolve these errors, upgrade your NIPM version
- Restart NI Package Manager.
- Click on the Upgrade now banner at the top of the window to upgrade to the latest version. If restarting does not trigger an automatic update, move to the next step.
- To manually update NI Package Manager, download NI Package Manager from ni.com. If you have an offline machine, refer to Download Individual Offline Installers for NI Software to use the offline installer.
If you already have the latest version of NI Package Manager compatible with the OS, the problem could be caused by a package that is incompatible with the OS and was installed using a custom installer. Try the following troubleshooting steps:
- Check the NIPM-generated error logs to get additional information about the error and the component causing the issue. The file "agentsErrorLog.txt" can provide some insight into the package causing the error. If you do not know how to generate these log files take a look at Generating and Locating NI Package Manager Error Logs.
- If you identify that a specific package is not compatible with the Windows OS, manually remove the software that is not supported to get NIPM into a good state:
- You can use msiexec commands to remove the NI components that do not support the OS.
- Doing this will fix NIPM, but any installed software that relies on the removed components will likely be unstable and will not work.
- Perform a repair operation on all installed products listed in NIPM to potentially mitigate issues with the installed software.