NI Package Manager is Outdated or Too Old Notification

Updated May 31, 2018

Reported In

Software

  • Package Manager
  • LabVIEW NXG 1.0
  • LabVIEW NXG 2.0 Base

Issue Details

When attempting to install or uninstall an item, I get an error stating that my version of NI Package Manager is too old.

"There was a problem retrieving license agreements 
An error occurred while getting the list of installed packages 
Additional error information: 
This version of package manager is too old to handle newer installed software. Please upgrade package manager."




Or..

"There was a problem executing the package transaction.

This version of Package Manager is too outdated to install package '<Package Name Here>'. You must first upgrade to a newer version of Package Manager, then install this package again. (Package Manager compatibility value 'XXXXXX' is less than the package compatibility value of 'YYYYYY')"


Or...

"There was a problem retrieving license agreements.

An error occurred while getting the list of installed packages.

Addition error information:
This version of Package Manager is too old to handle new installed Software. please upgrade Package Manager"


Solution

In order to manage NI software with NI Package Manager, ensure you have the latest version of NI Package Manager installed on your system. Check the NI Package Manager download page.
 
In the event that Package Manager prevents management operations on software, including package removal, update Package Manager. If your system is connected to the Internet, navigate to the Updates tab in Package Manager to view and select the Package Manager update.
 
If your system is not connected to the Internet, complete the following steps to update Package Manager:
  1. Using a system that is connected to the Internet, check for the newest NI Package Manager download.
  2. Locate the latest version of Package Manager in the search results and click the link.
  3. Download the Package Manager executable file and save it on a removable storage drive.
  4. Connect the removable storage drive to the target system, navigate to the Package Manager executable file, and run the executable.
  5. When prompted, follow any instructions presented by the Package Manager installer.
 
 

Additional Information

In some situations, Package Manager will prevent installation of NI software on a system where Package Manager is not already installed. One known instance of this issue occurs when you attempt to use a USB drive to install LabVIEW NXG 1.0 onto a system where other newer NI software is present. In this instance, Package Manager stops the installation with an error message. This occurs because the LabVIEW NXG 1.0 installer uses an old version of Package Manager that cannot manage newer installed software already on the system. To resolve this situation, install the latest version of NI Package Manager at NI Package Manager download before attempting to install LabVIEW NXG 1.0.

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