Unable to Activate Software Using Concurrent Unmanaged Network Licenses

Updated Apr 11, 2019

Reported In

Software

  • Volume License Manager
  • NI License Manager

Issue Details

My company uses a Concurrent Unmanaged license managed through NI Volume License Manager. In License Manager under Network Licenses, I can connect to the server and see the Concurrent Unmanaged licenses. When I go to Product Summary, my software still shows up as Evaluation.
 

How do I get access to my company's Concurrent Unmanaged licensed software?

Solution

Even though users should have access to Concurrent Unmanaged licenses, the activation status under Network Licenses does not change from the default gray to the green. This is a purely cosmetic issue and should not prohibit your access to the Concurrent Unmanaged software.
  1. Open the software you're trying to access (in this case, LabVIEW 2017). If your software doesn't show any evaluation screens, you likely have access to the software license from the VLM Server.
  2. To verify that you are pulling a license from the server, open NI License Manager and go to the Network Licenses tab.
  3. Click the lowercase blue i button on the right end of the software you're trying to access.
  4. This will open the Network Checkouts list. Verify that your computer is on the list. Your computer user and computer information is in the Client section of the Network Licenses tab.
  5. If your computer user and computer information is not listed, contact your Server Admin to get your computer added.
 

 

Additional Information

For Administrators looking for further troubleshooting steps, see How Can I Tell How Many Concurrent Seats Are Being Used in NI Volume License Manager?

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