Software Doesn't Activate Using Network Unmanaged Concurrent Licenses

Updated Aug 8, 2018

Reported In

Software

  • Volume License Manager
  • NI License Manager

Issue Details

My company uses an Unmanaged Concurrent license model managed through NI Volume License Manager. Under Network Licenses, I can connect to the server and see the Unmanaged Concurrent licenses. When I go to Product Summary, my software still shows up as Evaluation.





How do I get access to my company's Unmanaged Concurrent licensed software?

Solution

This behavior is documented in CAR 662650. Even though users should have access to Unmanaged Concurrent licenses, the activation status under Network Licenses does not change from the default gray to the green. This is a purely cosmetic issue and should not prohibit your access to Unmanaged Concurrent software.
  1. To get access to software, try opening the software you're trying to access (in this case, LabVIEW 2017). If your software doesn't show any evaluation screens, you likely have access to the software license from the VLM Server.
  1. To verify that you are pulling a license from the server, open NI License Manager and go to the Network Licenses tab.
  2. Click the lowercase blue i button on the right end of the software you're trying to access.
  3. This will open the Network Checkouts list. Verify that your computer is on the list. Your computer user and computer information is in the Client section of the Network Licenses tab.

Additional Information

For Administrators looking for further troubleshooting steps, see How Can I Tell How Many Concurrent Seats Are Being Used in NI Volume License Manager?

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