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Computer Does Not Boot or Is Receiving Blue Screen with MXI Hardware

Updated Mar 7, 2019

Reported In

Hardware

  • PXI-8330
  • PXI-8331
  • PXI-8335
  • PXI-8336
  • PCI-8361
  • PXI-8361
  • PXIe-8398
  • PCIe-8398
  • PXI Chassis
  • PXI Controller

Issue Details

  • My computer does not boot or I receive a blue screen when using National Instruments MXI hardware.
  • My computer is cycling through the boot cycle when using National Instruments MXI hardware.

Solution

Listed below are some good troubleshooting steps to follow. Additional steps are covered in detail in the MXI Compatibility and Connectivity Troubleshooting Guide on our Tutorials page.
  • Make sure all the connections are good.
    1. Remove all PXI devices from the chassis. 
    2. Make sure the MXI boards are securely seated and placed into the proper slots. The MXI card must be in the first slot of the secondary chassis. (If the first chassis has a controller in it, the PXI MXI can be in any other slot)
    3. Make sure the ends of the cables are fully inserted into the connectors on the MXI boards. The link light on the MXI should stay on the continuously while the system is powered up. If the LED flashes at anytime the link has been lost, possibly due to a loose connection. 
    4. Make sure the PCI connection to the computer is solid.
  • With the chassis powered off, remove all PXI cards but the MXI. Power the chassis on and try to boot the computer again.
  • Try changing PCI slots in the computer.
  • If you are using other PCI cards, remove those and try to boot with only the MXI card.
  • PCI range limitations maybe causing enumeration issues. See Determining the Number and Range of PCI/PCIe Root Bus Devices for more information. 
  • Ensure that your system is running the latest BIOS version.
  • If you previously installed MXI BIOS Compatibility software, try uninstalling this software.  Reboot the computer.

Additional Information

If you are using Windows XP, and using MXI-3 and MXI-4, see MXI-3 and MXI-4 Blue Screen Errors on Windows XP.

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