DIAdem Printer Not Activated Error Code -30 or -41

Updated Jun 20, 2018

Reported In

Software

  • DIAdem

Issue Details

When attempting to use the DIAdem PDF Export printer I receive the one of the following errors:
  • Printer Not Activated, Error Code -30
  • Printer Not Activated, Error Code -41

Solution

  • Make sure your version of DIAdem is compatible with your operating system. You can find this out by referencing the readme of your DIAdem software.
  • The DIAdem PDF Export printer is only usable from the Report tab in DIAdem. If you are trying to use this printer from any other software, this message will occur.
  • Once you are have checked the compatibility, take the following steps:
    1. Close all DIAdem Versions
    2. Go to Devices and Printers in Windows Control Panel and delete the "DIAdem PDF Export" printer
    3. Relaunch DIAdem with admin rights
  • If this won't work start DIAdemStart.Exe on the DIAdem program path as Administrator

Additional Information

DIAdem is using a a third party tool named Amyuni PDF Converter. Newer versions of DIAdem may use newer versions of Amyuni PDF Converter which may not be compatible with older DIAdem versions. You can check the installed version via Printer Settings.

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