NI MAX Error: Execution of External Command, Script or Application Failed

Updated Nov 11, 2020

Reported In

Hardware

  • CompactRIO Controller
  • CompactRIO Single-Board Controller

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI CompactRIO

Issue Details

You are seeing  Execution of External Command, Script or Application Failed error  on NI Measurement & Automation Explorer (NI MAX)  while you're trying to:

  • Upgrade the software or driver versions on your Real-Time (RT) Target
  • Install new software on your RT Target

Solution

This error could be resolved by following the procedures listed below:
  •  Power cycle the RT Target or reset your device
  •  Verify that firewall allows the usage of the following UDP/TCP ports: 44515, 44525, 44516
  • Verify that your Antivirus is not blocking the download of the software, if possible turn it off
  • Connect the device in a different way (switching Ethernet to USB if supported, or using a new Ethernet/USB cable) 
  • If you have an identical RT device that is working correctly, you can replicate its image and use it to deploy your RT Target which is not working.
  • If you have followed all the procedures and the problem still persists, try to connect your RT Target to another PC, and try to install the software again.