The USB-GPIB-HS device is most likely being associated with an incorrect driver by Windows. The correct National Instruments driver will need to be associated with the device for it to work properly. However, it is possible for the device to be detected incorrectly as a RAW device or identified by a lengthy name and without configuration options, if plugged into a damaged USB port, despite having the correct driver. Ensure that your USB port is working as expected, without issues.
Before attempting the next steps, make sure your computer has installed the latest NI-488.2 driver that's compatible with your operating system. You will need to restart your computer after installing this software so the changes can be applied to the Windows operating system. You can check for your installed NI software in NI Measurement & Automation Explorer (MAX)»My System»Software.
Complete the following steps to verify which driver Windows is using for the device:
If the device driver associated with the device is not the NI-488.2 driver, complete the following steps to select the correct driver:
Refer to the Readme file of the NI-488.2 driver to know more about operating system compatibility.
Collaborate with other users in our discussion forums
A valid service agreement may be required, and support options vary by country.
Thank you for your feedback.
You changed your response to Not Helpful
You changed your response to Helpful