NI MAX Does Not Recognize My GPIB-USB-HS Device Correctly

Updated Apr 16, 2019

Reported In

Hardware

  • GPIB-USB
  • GPIB-USB-HS
  • GPIB-USB-HS+

Software

  • Measurement and Automation Explorer (MAX)

Driver

  • NI-488.2

Operating System

  • Windows

Issue Details

  • Why Does My GPIB-USB-HS Cable Show up as a USB RAW Device in Measurement & Automation Explorer?
  • NI MAX does not recognize my GPIB-USB-HS correctly
  • No GPIB options or menus showing up when I click in my GPIB-USB-HS device in Measurement & Automation Explorer
  • I cannot see or communicate with my GPIB instrument when I plug it into the GPIB cable/adapter.

Solution

The USB-GPIB-HS device is most likely being associated with an incorrect driver by Windows. The correct National Instruments driver will need to be associated with the device for it to work properly. However, it is possible for the device to be detected incorrectly as a RAW device or identified by a lengthy name and without configuration options, if plugged into a damaged USB port, despite having the correct driver. Ensure that your USB port is working as expected, without issues.
 

Before attempting the next steps, make sure your computer has installed the latest NI-488.2 driver that's compatible with your operating system. You will need to restart your computer after installing this software so the changes can be applied to the Windows operating system. You can check for your installed NI software in NI Measurement & Automation Explorer (MAX)»My System»Software.

Complete the following steps to verify which driver Windows is using for the device: 

 

  1. Navigate to Windows Device Manager (Usually located in: Start Menu»Control Panel»Hardware and Sound»Device Manager).
  2. Right-click on the device and select Properties.
  3. Click on the Driver tab.

 

 

 

If the device driver associated with the device is not the NI-488.2 driver, complete the following steps to select the correct driver:

  1. Right-click on the device in Device Manager.
  2. Select Update Driver...
  3. Select Browse my computer for driver software
  4. Navigate to and select the NI-488.2 driver on your computer.  The default location for this will be C:\Program Files(x86)\National Instruments\NI-488.2
If the driver driver associated with the device is NI-488.2, ensure that the following services are running via the following steps:
  1. Search for Services in Windows and open the software.
  2. Ensure that NI GPIB Enumeration Service, NI LXI Discovery Service, and NI Route Coordinator are running.
    1. If these services are not running, right click on the service and select Start. If you can't start the services please contact your IT department, you may need Administrator Rights.
  3. Restart NI-MAX.

Additional Information

Refer to the Readme file of the NI-488.2 driver to know more about operating system compatibility.

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