GPIB-USB-HS(+) Device Shows as USB RAW Device in MAX

Issue Details

When I expand Devices and Interfaces in Measurement and Automation Explorer (MAX), my GPIB-USB-HS(+) device displays as USB::RAW or as a USB device. When I select the device, I am missing settings to configure it. 

Solution

• Test the GPIB-USB-HS device in a different USB port on the computer to ensure it is not plugged into a damaged USB port.
• Make sure you have the latest compatible NI-488.2 driver installed.

1. See what driver version is currently installed by expanding the Software tab in MAX. 
2. Determine if it is a compatible version by referring to Downloading the Correct Driver for The GPIB-USB-HS(+).  

• Make sure Windows is associating the correct driver for the device.

1. Open Device Manager from the Start Menu. 
2. Expand Other devices, right-click on the device and select Properties.
3. Click on the Driver tab.

1. Right-click on the device in Device Manager.
2. Select Update Driver...
3. Select Browse my computer for driver software. 
4. Navigate to and select the NI-488.2 driver on your computer. The default location is C:\Program Files(x86)\National Instruments\NI-488.2

• Make sure NI GPIB Enumeration Service, NI LXI Discovery Service, and NI Route Coordinator is running in Windows Services by referring to NI MAX GPIB Scan for Instruments Missing.