Cannot Detect NI GPIB-USB-HS Device in MAX

Updated Jan 14, 2020

Reported In

Hardware

  • GPIB-USB
  • GPIB-USB-HS
  • GPIB-USB-HS+

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-488.2

Operating System

  • Windows

Issue Details

When I expand Devices and Interfaces in Measurement and Automation Explorer (MAX), my NI GPIB-USB-HS(+) device is missing, does not appear, or is not recognized in the list.

 

Solution

  1. Make sure you have the latest compatible NI-488.2 driver version installed.
    1. See what driver version is currently installed by expanding the Software tab in MAX.
    2. Determine if it is a compatible version by referring to Downloading the Correct Driver for the GPIB-USB-HS(+)

Note: Make sure the full version of the NI-488.2 driver is installed, not just the Run-Time version.

  1. If you have already installed a compatible driver version, re-associate the NI-488.2 driver by referring to Windows Does Not Have a Driver Associated with Your Device Error in MAX.
  2. Make sure NI GPIB Enumeration Service is running in Windows Services by referring to NI MAX GPIB Scan for Instruments Missing.
  3. If you have other USB devices plugged in on the computer, disconnect them and reboot the computer. 
  4. Test the GPIB-USB device in a different USB port on your computer.