Cannot Detect NI GPIB-USB-HS Device in NI-MAX

Issue Details

When I expand Devices and Interfaces in NI Measurement and Automation Explorer (NI-MAX), my NI GPIB-USB-HS(+) device is missing, does not appear, or is not recognized in the list.

Solution

• Make sure you have the latest compatible NI-488.2 driver version installed.
  • See what driver version is currently installed by expanding the Software tab in MAX.
  • Determine if it is a compatible version by referring to Downloading the Correct Driver for the GPIB-USB-HS(+) . 

Note: Make sure the full version of the NI-488.2 driver is installed, not just the Run-Time version.

• If you have already installed a compatible driver version, re-associate the NI-488.2 driver by referring to Windows Does Not Have a Driver Associated with Your Device Error in MAX.
• Make sure NI GPIB Enumeration Service is running in Windows Services by referring to NI MAX GPIB Scan for Instruments Missing.
• If you have other USB devices plugged in on the computer, disconnect them and reboot the computer. 
• Test the GPIB-USB device in a different USB port on your computer.