Error Retrieving Remote Target Settings in NI MAX or NI Network Browser

Updated Jun 18, 2018

Reported In

Software

  • Measurement and Automation Explorer (MAX)

Issue Details

I'm having problems retrieving the settings for my remote target when trying to access it through NI Measurement and Automation Explorer (NI MAX) 4.7 or the NI Network Browser.

Solution

Follow these steps to resolve your issue:
  1. Make sure the remote target you're trying to communicate with is connected and running. If your target has DIP switches, ensure all are on the OFF position. 
  2. Verify that TCP Port 3580 is not being blocked by your firewall. This port is needed to communicate with remote targets.
  3. Verify that the NI System Web Server service is running. To do this, navigate to Start>>Run, and type in services.msc. Navigate to NI System Web Server, and check if the service is stopped. If so, manually restart the service by right clicking on the service and hitting 'Start'.
  4. Reboot your machine.
  5. Try reinstalling Measurement & Automation Explorer. You can find the latest version of MAX by downloading the latest version of NI System Configuration. MAX is included in the System Configuration installer. If you already have System Configuration installed, you can force reinstall it as per our Fix Corrupt or Non-Working NI Software with Force Reinstall article.
If the steps above do not resolve the issue, please gather a Technical Support report from NI MAX for your local machine. To obtain this report, follow the steps in Using MAX Technical Report to Document Configuration Information.

Once you have this report, please contact National Instruments Support.

Additional Information

If the NI System Web Server is stopped, other services may also be. Check and if required, start the NI PXI Resource Manager and the NI LXI Discovery Service.

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