Error Retrieving Remote Target Settings in NI MAX or NI Network Browser

Issue Details

• I'm having problems retrieving the settings for my remote target when trying to access it through NI Measurement and Automation Explorer (NI MAX) or the NI Network Browser.
• Whenever I try to connect to a Remote Target in NI MAX, I see the following error:

Solution

1. Make sure the remote target is connected and running.
   • If the target has DIP switches, ensure all are on the OFF position. 
2. Check that the minimum software required by the hardware is installed on the host PC. Verify that the software versions installed are compatible with the OS.
   • Refer to Software Support for CompactRIO, CompactDAQ, Single-Board RIO, R Series, and EtherCAT.
3. Verify that TCP Port 3580 is not being blocked by a firewall.
   • This port is needed to communicate with remote targets.
4. Verify that the NI System Web Server service is running.
   • Navigate to Start>>Run, and type in services.msc.
   • Navigate to NI System Web Server, and check if the service is stopped. If so, manually restart the service by right clicking on the service and hitting 'Start'.
5. Reboot the host machine.
6. Try reinstalling Measurement & Automation Explorer.
   • The latest version of NI MAX can be downloaded with NI System Configuration.
   • If System Configuration is already installed, force reinstall it as described in Fix Corrupt or Non-Working NI Software with Force Reinstall article.
7. If using a proxy server, ensure that is it not in the host PC's Environment Variables. Work with your IT carefully to try and delete the Proxy Variables, if there are any. Note: Be careful, as deleting some other Environment Variables can result in damaging some other applications on your PC which can in turn result in damaging and/or crashing of your PC.

Additional Information