Install Hardware Support Prompt When Installing NI Software

Updated Jun 10, 2019

Reported In


  • LabVIEW
  • Circuit Design Suite


  • NI-DAQmx
  • NI-488.2
  • NI-Serial

Issue Details

When I try to install LabVIEW or other NI software, I receive a dialog message during installation saying, You must install the appropriate device drivers in order to add support for your hardware in LabVIEW. There is also a message saying, The specified folder does not contain the correct volume. What does this mean and which option should I select?



This message appears so that you can install any NI hardware driver software at the same time as LabVIEW or other NI software. If you have an installer for your hardware drivers (NI-DAQmx, NI-VISA, NI-PXI Platform Services, etc.), navigate to the installer's folder and select Install Support. If you do not have any hardware drivers on your machine at this time, you may click Decline Support and proceed with your installation as normal. The software installation will skip installing drivers and continue installing.

Additional Information

  • Hardware drivers may be installed at a later time without any problems. The option above is offered for convenience.
  • In the future, if you find you are missing certain device drivers, they can be downloaded from our website.
  • If you have clicked "Decline Support" and LabVIEW successfully installs but does not open properly, check to see if your version of LabVIEW and your operating system are compatible.


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